FAQS
Frequently Asked Questions
Here, you’ll find answers to common questions about our products, ordering process, shipping, and our mission. We strive to provide you with the best shopping experience possible, and we hope this information helps you as you explore our faith-inspired apparel.
If you have any additional questions, feel free to reach out to our customer service team!
About Our Products
What types of apparel do you offer?
We offer a variety of faith-inspired clothing, including t-shirts, sweatshirts, hoodies, and accessories designed to uplift and inspire.
What sizes are available?
Our apparel is available in a range of sizes from XS to 3XL to accommodate all body types.
How should I care for my apparel?
To ensure the longevity of your items, we recommend machine washing in cold water, inside out, and tumble drying on low heat. Avoid bleach to maintain the vibrancy of the designs.
How can I ensure my apparel lasts longer?
To maintain the quality of your clothing, wash inside out in cold water and air dry when possible. This helps preserve the fabric and prints.
Ordering and Shipping
How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Standard shipping usually takes 3-7 business days within the continental US.
Do you offer international shipping?
Yes, we ship internationally! Shipping times and costs will vary based on your location.
Can I Cancel Order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
What is your return policy?
We accept returns within 30 days of purchase for unworn and unwashed items in their original condition. Please contact our customer service for assistance with returns.
Our Mission
What is the mission of your brand?
Our mission is to create apparel that inspires individuals to express their faith and share messages of love and hope with the world.
Can customers get involved in supporting your mission?
Absolutely! We encourage our customers to engage with our mission through various initiatives, such as participating in our community outreach programs or supporting our partnered charities. Check our website or social media for current opportunities.
Can I suggest ideas for new designs?
We love hearing from our customers! Feel free to send your ideas to our design team via email. While we can’t guarantee all suggestions will be produced, we value your input.
Customer Service
How can I contact your customer service team?
You can reach us via email at info@mytruegraceapparel.com or through our contact form on the website. We strive to respond within 24 hours on business days.
Can I request a custom design for my apparel?
Yes! We offer custom design services or bulk orders. Please contact our customer service team with your requirements, and we’ll be happy to discuss options.
Does your company collaborate with other ministries or charities?
We are dedicated to giving back to the community and welcome opportunities for collaboration. If you’re interested in partnering with us, please don’t hesitate to reach out for more information!
